Samsung Case - Elk - Purple

If you're within the 48 lower states  (including Washington D.C.) you can expect to get your purchase within 4-12 working days.*

Your orders are made especially for you, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction and waste, so thank you for making thoughtful purchasing decisions!

Our fulfillment time is calculated in business days, and it's 2–5 business days for all production techniques. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

*Our Leather Patch Hats take up to 3 weeks to be delivered due to the production process of this item. They are worth with the wait!

Tribewear Outdoors uses USPS for shipping and this tracking link https://tools.usps.com/go/TrackConfirmAction should work for all tracking numbers. Hope this helps.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tribewearoutdoors.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tribewearoutdoors.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

How long is the shipping time with Tribewear Outdoors?

Our fulfillment time is calculated in business days, and it's 2–5 business days for all production techniques. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

What are your estimated delivery times?

United States 4-10 working days. Rest of the World 4-13 days (this can vary depending on if we have a warehouse in your specific country). 

How do you ship within the United States?

Tribewear Outdoors uses USPS for shipping and this tracking link https://tools.usps.com/go/TrackConfirmAction should work for all tracking numbers. Hope this helps.

My order has passed its estimated delivery date what do i do?

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.
2. If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Contact us via our contact us page. 

WHY WAS I CHARGED A DIFFERENT PRICE THAN STATED ON THE WEBSITE?

We are a US based company and our prices are based in USD. However, we've included a currency converter on our website that automatically converts this price to your local currency! Upon checkout, the prices will be converted back and charged in USD. If you are using a credit card with any currency other than USD, there may be slight discrepancies between what you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.